Responsible Gaming
at bibaji
bibaji is committed to providing a safe, fair, and enjoyable gaming experience for every player in Bangladesh. Our responsible gaming tools give you full control over your play — because your wellbeing always comes first.
Our Commitment to You
At bibaji, responsible gaming is not a compliance checkbox — it is a core value that shapes every product decision we make. We believe that online gaming should be entertaining, safe, and transparent for every player across Bangladesh, whether you are placing a cricket bet from Dhaka, spinning slots from Chittagong, or joining a live casino game from Sylhet.
We invest in tools, systems, and trained support staff that help you stay in control of your gaming activity at all times. Our responsible gaming framework covers age verification, deposit and loss limits, session time controls, reality checks, cooling-off periods, self-exclusion, and 24/7 human support. Every one of these tools is available to you free of charge from within your bibaji account settings.
bibaji also works to ensure that gambling never reaches underage individuals. Our mandatory 21+ age restriction is enforced at registration through identity verification, and any account found to belong to a person under 21 is closed immediately with funds returned. We take our responsibilities in this area extremely seriously.
If you ever feel that gambling is no longer recreational — if you are chasing losses, borrowing money to gamble, or feeling anxious about betting — please reach out to our support team right away. Help is available 24 hours a day, 7 days a week. You are never alone.
Safe Play At a Glance
Core Principles of Safe Play
Strict 21+ Age Policy
bibaji only allows players aged 21 and above to register and play for real money. Age is verified at registration and during the KYC process. Accounts belonging to underage individuals are closed immediately upon discovery, with all balances returned.
Play for Entertainment Only
Gambling at bibaji is designed to be a form of entertainment — not a source of income. Set a personal entertainment budget before you play, treat any winnings as a bonus, and never gamble with money allocated for essential expenses such as rent, food, or bills.
Know How Games Work
All games at bibaji — from cricket betting to slots and live casino — involve chance. No strategy, system, or "hot streak" can guarantee a win. Every outcome is determined by certified random number generators or live game mechanics. Understanding this is the first step toward responsible play.
Take Regular Breaks
Long, uninterrupted gaming sessions can impair judgement and lead to impulsive decisions. bibaji recommends taking a break of at least 15 minutes for every hour of play. Use our session timer feature to set automatic reminders so you never lose track of time.
Never Chase Losses
Chasing losses — increasing bet sizes to recover money lost in a previous session — is one of the most common signs of problem gambling. If you have reached your session budget, stop playing. Losses are the cost of entertainment, not debts to be recovered.
Gambling and Mental Health
Problem gambling can contribute to stress, anxiety, depression, and strained relationships. If you notice that gambling is affecting your emotional wellbeing, please pause your account using our self-exclusion tools and seek professional support. Your health matters more than any game.
Your Safe Play Tools
bibaji provides a full suite of responsible gaming tools that you can activate and adjust at any time through your account settings. All tools take effect immediately and are completely free to use. To access these tools, log in to your bibaji account and navigate to Account → Responsible Gaming, or contact our support team at [email protected].
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your deposit limit at any time with immediate effect. Raising a limit requires a 7-day cooling-off period to prevent impulsive increases.
- Go to Account → Responsible Gaming → Deposit Limits
- Choose Daily / Weekly / Monthly and enter your limit in BDT
- Confirm — the limit activates immediately
Loss Limits
Set a maximum amount you are willing to lose within a defined period. When your net losses reach the limit, your account is automatically restricted from placing further bets until the period resets. Loss limits are one of the most effective tools for keeping gambling affordable.
- Go to Account → Responsible Gaming → Loss Limits
- Set your daily, weekly, or monthly loss limit in BDT
- Reductions take effect immediately; increases require a 7-day review
Session Time Limits
Limit the total time you spend logged in and playing per session. When your time limit is reached, you will receive a clear notification and be automatically logged out. You can set session limits of 30 minutes, 1 hour, 2 hours, 4 hours, or a custom duration.
- Go to Account → Responsible Gaming → Session Limits
- Select your preferred session duration
- bibaji will notify you 10 minutes before the limit expires
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing in the current session and your net win or loss position. Reality checks appear as a brief pop-up at intervals you choose (every 30, 60, or 90 minutes) and give you the option to continue, take a break, or end your session.
Cooling-Off Period (Time Out)
Take a temporary break from bibaji for a defined period — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period, you cannot log in, place bets, or make deposits. Your account remains open and your balance is preserved. The cooling-off period cannot be cancelled early.
- Go to Account → Responsible Gaming → Time Out
- Select your desired break duration
- Confirm — the restriction activates within 1 hour
Self-Exclusion
If you feel that you need a longer break or that gambling has become a problem, you can request self-exclusion for a minimum of 6 months or permanently. During self-exclusion, your account is closed, you cannot register a new account, and you are removed from all marketing communications. Withdrawing an existing balance is still possible during the exclusion process.
- Contact [email protected] with subject line "Self-Exclusion Request"
- Specify the duration: 6 months, 1 year, 2 years, or permanent
- Exclusion is activated within 24 hours of confirmation
- To lift a temporary exclusion, contact us 30 days before the end date
Is Gambling Becoming a Problem?
Problem gambling can develop gradually. The following signs may indicate that gambling is no longer a recreational activity. If you recognise two or more of these in yourself, we strongly encourage you to use our self-exclusion tool or contact support immediately.
- You spend more money on gambling than you originally planned
- You gamble with money needed for rent, bills, food, or other essentials
- You borrow money, sell possessions, or use credit to fund gambling
- You feel anxious, irritable, or depressed when you are not gambling
- You try to recover losses by placing larger or riskier bets
- You lie to friends or family about how much time or money you spend gambling
- Gambling is affecting your work, studies, or personal relationships
- You have tried to cut back on gambling but found it difficult or impossible
- You think about gambling frequently, even when doing other activities
- You feel a need to gamble with increasing amounts of money to feel the same excitement
If any of these signs apply to you, please act now. Contact bibaji support at [email protected] or via Telegram @bibaji_support to activate self-exclusion or speak confidentially with our responsible gaming team. Help is available 24 hours a day.
Get Help Now
You do not have to face problem gambling alone. The following resources and contacts are available to help players in Bangladesh and beyond. All support is confidential.
Our trained responsible gaming team is available 24/7 to help you access safe-play tools, answer questions, or process a self-exclusion request. Contact us before things become serious — early intervention makes a real difference.
Email: [email protected]
Telegram: @bibaji_support
Response time: within 1 hour for responsible gaming requests
Kaan Pete Roi is a Bengali-language emotional support helpline operated by trained volunteers. If gambling-related stress, anxiety, or depression is affecting your mental health, they provide free, confidential listening support.
Contact: Reach out via their official channels — search "Kaan Pete Roi Bangladesh" for current contact details.
The Government of Bangladesh operates a national mental health support helpline. If gambling is contributing to a mental health crisis, please seek professional support through this or any government-recognised mental health service in your district.
Sometimes the most important step is talking honestly with a trusted family member, friend, or community leader. Sharing your situation with someone you trust can reduce shame, open up support options, and help you take the first practical step toward regaining control.
Tips for Healthy Play
Set a budget before you play. Decide in advance how much you are comfortable spending as entertainment, and stick to it. Use bibaji's deposit limit tool to make your budget automatic.
Never gamble when emotional. Stress, grief, anger, or intoxication impair decision-making. If you are going through a difficult period, this is not the right time to gamble. Log out and return when you are in a calm, clear state of mind.
Balance gambling with other activities. Gambling should be one of many forms of entertainment in your life, not the primary one. Maintain hobbies, social connections, and physical activity to keep gambling in healthy perspective.
Keep track of your wins and losses. Maintain a simple record of how much you deposit and withdraw each month. Seeing the real numbers helps prevent the psychological distortion of remembering wins more than losses.
Use the free play mode before betting real money. Where available on bibaji slots and table games, use the demo or free play mode to understand the game mechanics before staking real BDT.
Protect younger members of your household. Keep your bibaji login credentials private. Never allow anyone under 21 to access your account or device while bibaji is open. If you share a device with others, log out after every session.
Protecting Minors
bibaji strictly prohibits persons under the age of 21 from registering or using the platform. We invest in age verification technology and manual KYC review to enforce this policy. However, responsible adults can also take additional steps at home to ensure that younger family members cannot access gambling websites.
Keep Your Login Private
Never share your bibaji username or password with anyone, including family members. Use a strong, unique password and enable SMS two-factor authentication on your account to prevent unauthorised access.
Use Device Parental Controls
Most Android and iOS devices include built-in parental control settings and content filtering. Use these features on shared family devices to restrict access to gambling websites. Web browsers also support parental control extensions and safe browsing filters.
Network-Level Filtering
Home routers and internet service providers often offer content filtering options. Enabling gambling category filters at the router level will block access to gambling sites for all devices connected to your home network, regardless of individual device settings.
Report Underage Access to bibaji
If you suspect that a person under 21 has registered or accessed a bibaji account, report it immediately to [email protected]. We will investigate and close the account within 24 hours, returning any deposits to the originating payment method.